Went on the app & was on there for hours. Let the expert team from Telstra Store Strathpine help connect you to the people and things that matter most. You can also reach them via live chat available 24/7. Our operating hours are from 9am to 5.30pm, Monday to Friday (AEDT). The account holder will need to contact us to give their permission on 125 109 in Australia or +61 439125109 while overseas, from a Telstra mobile service free of charge. Telstra's online community, 24x7. Join us to get support and advice about products and services, discuss the latest products and share your knowledge. If you’re having trouble with your internet connection, call 13 22 00. Have you tried... Set up your email; Change your password in your ADSL modem; BigPond's standard configuration and settings; BigPond's email settings Tuesday, 12 January 2020. Tell us about your query and one of our dedicated Telstra Business product specialists will call you back within 24 business hours. I can't even contact Telstra to clear up last bill. Live Chat is not available due to the Telstra Employee's overseas not being able to work during COVID-19 in the call centre's. Our stores in Greater Brisbane have now resumed normal trading hours. Telstra's preferred contact at the moment is by messaging in the My Telstra App on your mobile phone (blue icon in the Get Help section, bottom right of the screen). Phone Number: You can reach Telstra customer support by calling 13 22 00 number directly or International calling +61 3 8647 4954. No, I have tried repeatedly to ring 132200, and it just keeps saying to 'ring back within office hours', when it IS office hours. The virtual assistant keeps referring me to the Coronavirus statement which says there may be 'longer waiting times'.because the Phillippines centre is closed but that there are Australian and Indian operators. If you need to contact us during this time, you can use our Contact Us page to get in touch, or use the My Telstra app on your smartphone. https://crowdsupport.telstra.com.au/ Sign up now to our free email newsletter. For all other international roaming enquiries, please contact us on the relevant phone number from below:- An update to our Greater Brisbane stores. Contact Telstra customer service regarding Broadband Plans. To contact and get Telstra NBN Broadband, simply call or click 13 22 00 for a direct line to their call centre. Everytime I ring them they answer straight away & even ring me with follow up phone calls. If youà ¢ re looking to pay your Telstra bill, query a charge, set up a direct debit, manage your account and more, youà ¢ ll find the answers you need here. Email Contact: When you send an email to the Spotlight customer service department, you will need to use this email media@team.telstra.com After you send your email, you will receive a response within 24 hours. 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