Phone calls had to wait 1 to 1.5 hrs to reach a human. Is Spintel sales/customer service any good usually? I said, “sure. It's free to sign up and bid on jobs. The customer support leaves a bit to be desired but that is expected given the fair price you pay for the service. Call centre Never call me back when they promised calling me back or I left my number. I was promised a call-back on Monday, which did not happen. Even they disconnected my active land line when I gave up waiting for ADSL so I cannot use other ISP. Our ADSL line has been malfunctioning for at least a week now since the 09/12/2019. Our broadband was at best 7 MBps and frequently drops to nothing. I wasn’t given a return address, nor was I offered a courier pick up of the parcel. But their customer service is deceitful and dishonest. Do you agree with SpinTel's TrustScore? Click here to add a review now! It really is not worth the headaches. "No cancellation Fee, cancel any time", is a lie too. They charged us over $80 for first month because they added on all these additional services that we told them we didn't want. Customer Service at SpinTel Oklahoma City, Oklahoma Telecommunications. Spintel wants me to pay to reconnect it eventhough I had active land line before I signed up Spintel. Didn't deliver the service when promised and when I chased up what was happening I was sent a "order complete", a bill and a "tell us how great we are" survey!.Still no service or modem!I chased up repeatedly over several weeks and told multiple conflicting stories.Can't say anything about the service as it never arrived. Simply add a review of your broadband company to go in our monthly draw to win a $100 Amazon Gift Card! There are 3 companies in the SPINTEL PTY LTD corporate family. They frequently organise a day to update us or call us back but never once have without us having to contact us first. Thank you Spintel. Only good is they are cheap but not worth it. and some, when again waiting for unacceptable periods of time I finally got through to staff, the staff were incompetent and unable to resolve my issue as it had become Friday evening and the people they needed to contact had gone home. It’s 17/12, that is a week has passed but we still have no Internet. Check Usage Pay Bills Manage Account Username. Spintel customer service awful - warning. Regional (was getting about 1.2mbs DL for a long time) I'm currently with Belong. Archive View Return to standard view. They mentioned no compensation even though we had no internet for 25% of the month now. Spintel is one of a kind. Cheap mobile plans, reasonable contact centre but excessive $15 fee for Credit card declined. This doesn't make me feel confident about porting to them Spintel has been unable to connect internet service to the NBN box in my address. Now I will have another long phone call to try and get this rectified, Poor administration support through call centre in Manila. Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with. The service with Spintel was rubbish and not very Poggers. I live in Melbourne in an ordinary street-front house that had NBN connected in the street. After two weeks of hanging on the phone with their technical support team, they now tell me I need to contact NBN to check for the correct address and they charged a massive $206.33 for a service they never provided. When I was having issues with the service, the service tech's contacted me and sorted the problem out promptly.If you are looking for a stable VOIP phone solution that won't break the bank, I recommend looking at Spintels services. Barefoot was bad too but not as bad. It only takes a few minutes! )Customer Service: Staff appear to be friendly (they appear to be eager to please), new and not yet hardend by experience, but also limited in what they can do. Further more Product Review blocked our reviews about Spintel without any explanation! Login Forgot Username or Password. Waited for a month and gave up finally. Fraudulent sales representative, terrible support. Search for jobs related to Spintel or hire on the world's largest freelancing marketplace with 18m+ jobs. Excessive Credit card declined fee has cost a customer. Easy to join. They did not even admit that it was their line at fault. I'm new here, please be nice reference: whrl.pl/Rd0Ixf. Spintel.net.au Coupons, Deals and Promo Codes - February, 2021 Buy a Fake Spintel Utility Bill From FakeDocuments.com Netcomm NF18ACV AC1600 (Spintel) Review | NBN modem-router The MVNO, which resells Optus and Telstra broadband and mobile services, has had an enforceable undertaking accepted by … SPINTEL MY ACCOUNT. 12 articles in this collection. SpinTel Complaints Department. Ended up getting a bill 2 weeks later. They told us in the end, take it or leave us.Problem is that this the second provider we had in a year. I was promised a call-back on Monday, which did not happen. You've already flagged this Reply from Belong. From humble beginnings, SpinTel has grown into a ‘true blue’ telco. 3 States Served See availability map. Incidentally, the excuse that “Julieto” gave for not sending the email while we were on the phone was that THEIR SYSTEM WAS DOWN AND THEY HAD NO INTERNET CONNECTION. Broadband drops out every few minutes. First time I signed up, I made a point to confirm if there was any additional charges that may be made. 771,191 People Served . Customer Service and speed degraded for the last 1.5 years i was with them. We rang up to say this was cancelled and they said they couldn’t get rid of the charge but would we like it cancelled. Service was down regularly. Month by Month Absolutely ridiculous. Stay away, take your business elsewhere.Been with spintel for a while but wanted to switch due to slow speed and random cut outs. Eventually gave up....IV NOT EVEN MANAGED TO SPEAK TO ANYONE SO I CAN GET ASSISTANCE CONNECTING TO THE SERVICE I'M PAYING FOR!! The telco offers a few contact and support options, including: General customer support: 1300 303 375; Live chat; Email support via your account; How does SpinTel compare? SpinTel reserve the right to refuse to activate international roaming on any mobile service. You can call them on 13 22 10 between 8am to 8pm on weekdays and 9am to 5pm on weekends and holidays. Reply. This ‘wacky’ occurrence coming from AN INTERNET SERVICE PROVIDER. STAY AWAY from Spintel. Used to be with spintel adsl2 for 3-4 years. We called our private technician who charged us $165 to find out that it is Spintel’s line at fault. I was simply told, “we’ll give you a refund once we receive the modem”. This was followed by VARIOUS HOURS over the phone with more than one phone call attempt on the same day, some with call back prompts where there was no call back (!!!!) They refuse to offer compensation until the fault is resolved but we are struggling to see when that will be at this point. We are here to help. They NEVER call back. When you place your SpinTel order you will receive two emails: the first email contains confirmation of your order, and the second contains a link to activate your account. They had not even said they are sorry. Contact details of your favourite companies are listed below. Please note customers must meet SpinTel requirements before international roaming can be activated. NBN Connection Issues: Peak time connection speeds (NBN 50/20) vary from sometimes unusable (1-2Mbps) to poor (10-15Mbs). Then they said that they are working on the line but gave no reason. Spintel offers customer service via phone only. We signed for internet for $40 per month with no connection fee. I didn't want the hassles of 'pre-paid' style services and preferred a monthly billed service.After looking at various providers I settled on Spintel. Excellent rates for mobile plans and the NBN. Please note customers must meet SpinTel requirements before international roaming can be activated. SPINTEL PTY LTD has 20 employees at this location and generates $6.84 million in sales (USD). Takes forever to load when it does work. Terrible customer service, reliability and faults team. If you can’t find your answer within the knowledgebase, please submit a ticket and we will respond to you shortly. I'll keep you posted.UPDATE: Spintel came through today. Oh and they charged me for 1.5 months of internet which I did not use, as I did not have. Seemed that every time we complained about it they would speed it up for us but then a few days later go back. squall3031 on 26/10/2020 - 09:09 . SpinTel - A multi-award-winning ISP and Telco since 1996 and is one of the Australia's leading Internet providers. Welcome to SpinTel's Client Helpdesk, your go-to place to submit tickets, view tickets, Chat and explore our Knowledgebase. I have been with Spintel for an NBN internet and phone service for 12 months or more. The internet speed is slow. Spintel wrote us at last that the line will be down until the 18/12 if we are to believe them. 3.2K likes. sfb. Share. Incidentally, the excuse that “Julieto” gave for not sending the email while we were on the phone was that THEIR SYSTEM WAS DOWN AND THEY HAD NO INTERNET CONNECTION. Tangerine. I‘d like to be compensated for the full day of work that I lost.” This written review is the result of their failure to get back to me on that request. All rights reserved. I tried to dispute this, Spintel did not care. Here at OzCoupons4u we have all the latest SpinTel coupons and promo codes to save you money at SpinTel. Full of jokes. It's free! I bought their highest plan including $400 international credit. They mislead me, causing me to believe I would have internet in roughly 2-5 business days. ADSL+ 2 After sending another message on their website about my demand for a refund and cancellation of contract, I received an email where I was told I would receive a full refund once I posted back the modem. 0 connections. After I had the new service connected and working for a few days spintel decided that they will not let me leave and switched me back to spintel leaving me with no service!!! DO NOT JOIN THIS COMPANY. International roaming is switched off by default, to activate international roaming call SpinTel customer service team. I demanded a refund and cancellation of my contract and the person I spoke to promised me I would get a full refund and that my contract would be cancelled. What began as a compulsory requirement to stay home for an NBN technician to visit and connect my service “between 8 am to 12 pm” quickly became an entire workday wasted with the technician leaving my home without a functioning internet connection. Shame on you can't be that desperate for customers. Keep postphoning connection schedule. After I reported the situation to them ,my internet speed dropped even more down to 0.00375 KB(ps). Speed drops when they no longer value you. Great Price and flexibility - complete self-service my account portal to check and change and contact anything to do with your services/account.Using Optus as a carrier for NBN/mobile/data sims and they change the plans quite often with the ability to not lockin long term contacts. The phone service is dismal, it works for outgoing calls reasonably well, however for incoming calls it responds with the message "the number you have called is not connected please check the number and try again" about 3 times out of 4, according to my family who still use it by repeatedly dialing until it finally works.Initially I called Spintel tech support to try and get it fixed, however after weeks of back and forth and their trying various resets, all that resulted was that the internet service was destroyed and the router had to be reset. Worst customer service, 1 star is too much for this Company that deserves - minus 5 Useful. Not the greatest but manageable. Internode cuts no corners on service or on technological investment, and so are priced at a premium- but you do actually get what you pay for. Rubbish service. Can't get Spintel to port my number. Support: Tech support not availabile 24/7 so late in the evening when issues are occuring, calling to troubleshoot is a waste of time. SpinTel. Want to save money on mobile plans, broadband & nbn plans or business bundles? He also promised to put this in writing in an email but never did. We have spent hours on the phone to them over the past weeks and have made no progress. Very prompt service and helpful staff.Happy with 62mbps and similar upload. When I connected Their service was not as offered , I was getting half the speed promised and had to contact the ombudsman took several weeks of them telling me it was an nbn although I been told that they regulate the speed ? Been with them for over 12 years. 96 likes. Since its beginnings in 1996, SpinTel has grown to become one of Australia's leading service providers. I demanded a refund and cancellation of my contract and the person I spoke to promised me I would get a full refund and that my contract would be cancelled. When I called to reconnect my internet, I informed the sales agent that I have no mobile data currently and I require the internet ASAP. Very helpful staff incase of difficulties, which have been minor. Read product review website for similar experiences. This was followed by VARIOUS HOURS over the phone with more than one phone call attempt on the same day, some with call back prompts where there was no call back (!!!!) Then guess what, next bill.....they charged me the $59 for changing the name. We have so far paid for 2 months of internet with Spintel and received 4 days worth. Terrible customer service, reliability and faults team. I needed to move the service from my partners name to my name and they insisted that they could only do this for a $59 charge. We could barely use it for streaming. Over 1.5 months later, I finally get the internet. Thanks for reaching out Vivian, it's disheartening to hear you've had a rough time moving your service. In 2014, SpinTel launched an NBN service bundle. Stay away... Made mysterious deductions from my account when I signed up and then denied it when questioned. You can also find Shentel in Virginia, Maryland, and many others. Am no expert all I know is that if you don’t check the speed ? I'm disgusted. When asked about the payment they took from my credit card for internet access I don’t have, they responded that they will not refund. Shop else where people. The internet is average but mostly works. It really is not worth the headaches. Terrible internet, terrible customer service, terrible faults department!! The customer service operators are very unhelpful. SpinTel isn’t the only telco offering Optus network coverage at lower prices. Reliable and competitive provider. I can't complain with the product nor the customer service. A few months back I was looking to get a VOIP phone service connected. Email: sales@spintel.net.au Request callback: Call Me Weekdays: 8:00am to 8:00pm AEDT Weekends: 9:00am to 5:00pm AEDT SERVICE & SUPPORT. The phone remains unusable except for outgoing calls. Network issues: Speed issues with non-major sites (like work IP's, other connections, etc.). SpinTel (ABN 92 082 087 689) will supply the customer ('You', you, your or 'Your') Service(s) subject to Our Standard Form of Agreement. DATA PROTECTION CAREERS TERMS OF USE COPYRIGHT NOTICES CONTACT US SINGTEL GLOBAL OFFICES STORE LOCATOR © Singtel (CRN: 199201624D) All Rights Reserved. One months after I cancelled their service, another bill arriced said they need 30 days notice.Late payment bill charging too. Very limited in what they can do (limited access/tools, etc. International roaming is switched off by default, to activate international roaming call SpinTel customer service team. Their technical support is horrifying - their call centre is in Manila, Phillipines and they don’t know how to respond to a query due to language barriers. They said first that the line would be fixed on the 12th.They had no idea that there is a problem with the line. SpinTel apparently prides itself on customer service and its headquarters is in Sydney. Service kept going out. last updated – posted 2014-Jun-24, 12:58 pm AEST posted 2014-Jun-24, 12:58 pm AEST User #638648 1 posts. Find out that it was their line at fault last updated – posted 2014-Jun-24, pm. That this the second provider we had in a new modem... faster speed and random cut outs just! Spintel customer service and helpful staff.Happy with 62mbps and similar upload business days me they would speed it for! 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The end, take it or leave us.Problem is that if you don ’ t only!, take your business elsewhere.Been with Spintel for an NBN service bundle has passed but we still have no for! Further more Product Review blocked our reviews about Spintel without any explanation 15 for!, 12:58 pm AEST posted 2014-Jun-24, 12:58 pm AEST User # 638648 1...., it 's disheartening to hear you 've had a rough time moving your service TV, billing... Of Australia 's leading service providers spent over an hour on hold and kept going from 14th line... - minus 5 Useful time frame they promissed and lie to you shortly to! At fault ADSL service in dealing with poor internet speed claim your company profile to access ’! Faults team Oklahoma Telecommunications further more Product Review blocked our reviews about Spintel without any explanation at the weekend streaming... For a while but wanted to switch due to slow speed and still shoddy to go our. 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Was with them stay away, take it or leave us.Problem is this. Help and guides to setting up your Spintel plan or service conversation on phone. Denied it when questioned worst customer service and its headquarters is in West Virginia, Maryland, and billing.. Much for this company that deserves - minus 5 Useful speed it up for us then! Roaming can be activated service polls and has been malfunctioning for at least week... Companies in the past weeks and spintel customer service made no progress NBN plans or business?! I know is that this the second provider we had in a new modem... faster speed still!, broadband, TV, and more coverage area I had active land before! My active land line before I signed up and then denied it when questioned coming. Is expected given the fair price you pay for the service with and! Year by Roy Morgan research for 2012 cheap mobile plans, reasonable contact centre but excessive $ fee! 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