@akmdvm & @patterjj2. The plaintiff says that despite using StubHub's "FanProtect money back guarantee," which promises users a full refund for canceled events, he is only being … Any help from the community would be much appreciated as it seems Stubhub is not having any reaction to Coachella’s cancellation. StubHub will give you a 120% refund if your event is cancelled due to coronavirus By Millie Fender March 12, 2020 From Coachella to Madonna, events are being cancelled or postponed everywhere due to coronavirus. Like Ticketmaster, the refund will go on the credit card used for the original purchase within 30 days. Dear Evan Hansen. No refund yet. Receive a full refund of your purchase 2. via NYT | Photo courtesy Coachella Tags: AEG coachella Live Nation stubhub ticket refunds Ticketmaster If you didn’t receive an email, no worries! Stubhub's hands are not tied here, they could choose to do the right thing at any time. Events. Cassidy sent a follow up less than a week later on March 30th, expressing this change came in the wake of the … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you don't have the money to pay everyone back, you've had a year to figure out how to get the money. StubHub's handling of the situation has not gone over well—so much so, that the company was hit with a $5 million class action lawsuit from a man in Wisconsin over their lack of refunds for coronavirus-related event cancellations. It's been too long pending. What to do if the merchant refuses to give you a refund. ... StubHub is not the ticket seller. It helps when there’s a new date on the calendar, but not when the event’s fate is undecided. Why can’t Stubhub be fair to us consumers and not just their shareholders? News. This is reassuring, but be aware that these policies are in place, because the companies are not directly supplying your Coachella ticket and therefore, cannot 100% guarantee there won't be problems. Ultimately, it comes down to whether or not the current tickets will be honored for the future date. Then you can send a PM to one of our moderators here and we'll help you out. Such requests can be made up until May 1st, 2020. Coachella is a music festival that hosts artists and performers of different genres at the Empire Polo Club in Indio, Calif., and was founded by Paul Tollet and Rick Van Santen in 1999 to showcase established artists who are popular in the mainstream along with up-and-coming musicians and reunited artists. We can understand where you're coming from, @kvazquezg. Here’s what ticket holders need to know. Hello, thank you for your reply but I still don’t understand why no response from Stubhub as show is clearly canceled. OVO Festival. I no longer have the credit card used for purchase, how do I update to get my refund? Additionally they don't ship the tickets out of America. Stubhub has not offered this courtesy. News Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California The U.S. If those tickets remain valid, the orders on our site will stand and can't be cancelled. Shutterstock. Though baby boomers and Gen Xers certainly have more purchasing power than a 20-something attending Coachella, the steep prices of the tickets aren’t just a drop in the bucket. Just to clarify, the event was cancelled. Announcements have been made but, a plan of action has not been put into play quite yet. Sure thing! Due to financial hardship because of this pandemic, I had to get a refund from Coachella for my tickets, yet I’m still trapped in this Stubhub contract. Merchandise orders are non-refundable; if merchandise was included on the original transaction the … On their way to heaven?? McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Update: On March 13 wristband-holders received an email from Coachella that offered them full refunds through May 1, 2020. Ultra Music Festival. Rolling Loud. Saying you're waiting to hear from Coachella is a very transparent excuse to pass blame on to them. Hey, @Cyberjuju! Yes, there seems to be couple lawsuits against StubHub since COVID-19, because they don’t seem to want to refund some of their customers. Can’t we just cancel this contract and all move on with our lives? Coachella has been purposefully vague about future dates, and for good reason since the COVID situation is still fluid. We appreciate your patience. Now my tickets get stuck somewhere in the States, because my Hotel also got canceled and I have no where to send them to. Coachella Refund Unavailable I have been on the phone with them for over 30min and they have been telling me that since COACHELLA has yet to notify them that the event is cancelled they can't refund me. Claims Dept. Coachella Music Festival. How do I get a refund for my Coachella tickets pur... Meant to delete tickets but I got locked out of Stubhub account, Unable to list ticket as mobile transfer - only as Paper or PDF, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Really hope to get some update from Stubhub to give us refund. Outside Lands. Since the dates changed, I’d like to switch my Coachella weekends Coachella: Please click here . Before exploring any other options, ask the merchant for your money back. ... as determined in StubHub’s sold discretion (unless a refund is required by law),” the amendment reads. @Cyberjuju although I am a seller. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Hi there, @Cyberjuju! Update: On March 13 wristband-holders received an email from Coachella that offered them full refunds through May 1, 2020. But for artists, agents, promoters, vendors and customers, the pain is immediate and complicated. Main Line Phone #: 1-866-884-3556. customerservice@allianzassistance.com. How StubHub Gets Their Money Back. Meant to delete tickets but I got locked out of Stubhub account, Never received parking pass and when I called got hung up on, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I can't even resell them because I can't … Governors Ball. Refunds directly through Coachella. Where is the money back they promise? I had two additional tickets from Festticket and they offered me a refund immediately. I can't even resell them because I can't … What to do if the merchant refuses to give you a refund Before exploring any other options, ask the merchant for your money back. Coachella Will Not Be Happening in 2021, Festival to Return Spring 2022; Elon Musk Is Now “Technoking” By Announcing He’s Selling NFT Inspired “Techno” Song; Home. Please reach out to support@festivalticketing.com if you no longer have the credit card used for purchase. “This is obviously wrong and hurts everyday … This is a godawful stupid policy on the part of stubhub. The logistically cleanest and simplest thing to do would be to void all transactions involving 2020 coachella tickets, settle them, and then allow new 2021 transactions once the refund period is over. Coachella still won’t happen in April, and new dates have not been announced, effectively making this event CANCELLED. Called again and demanded I get refund,which 'could' take up to 120 days!. Online reseller StubHub will face lawsuits over allegedly unrefunded event tickets in California, after a federal judicial panel ordered that the cases be coordinated. Finally in August, Stubhub showed game cancelled and I could get a refund OR 120% coupon for other tickets. Our events team is working on getting it updated as quickly as possible and you will be notified via email once that happens. Just stay on the line after the recording message and you'll get connected to someone. Even though Coachella themselves offer refunds for their tickets StubHub decided not to offer one. Annoucements from Coachella are made, show is canceled. StubHub, SeatGeek and eBay will refund your money in full if you don't receive your tickets and/or if there is any issue with registering and using the wristband for Coachella. StubHub has changed their refund policy and no longer gives refunds. Coachella, Stagecoach Festivals Spiked Again by California Health Officials February 1, 2021; Live Entertainment Giants Offer Venues, Staff in Vaccination Push January 28, 2021; Sportsbooks Coming to Stadiums In the US ... “StubHub has reneged on its promise to refund Class Members’ money,” Kirk Baert, a partner at Koskie Minsky, said in a press release. Search the world's information, including webpages, images, videos and more. Coachella If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. They’ll be asked to provide an Order ID and email address. Virgin Fest LA. We're still waiting for Coachella to make another announcement about rescheduling the festival. How do I get a refund for my Coachella tickets purchased on Stubhub? In this case, neither StubHub, the buyer, nor Coachella's rights have been infringed with. Hi there! To request a refund, please review the info below, then fill out your card information. Jazz Fest. Sounds like Stubhub wins on both ends and all of us lose. It simply comes down to what the primary vendor/promoter wants to do ultimately. StubHub updated their policy today. Refunds will take up to 30 days to process after the request has been made. At the moment, we're not able to process compensation due to the unknown status of the event. Broadway . Once refunded, orders cannot be reinstated. Coachella Tickets Refunds. Coachella has been purposefully vague about future dates, and for good reason since  the COVID situation is still fluid. Even though, it clearly says that the event is cancelled on google the minute you type in COACHELLA. As entertainment businesses go, the live music sector has taken among the heaviest beatings by the coronavirus pandemic, with some experts positing that it will be at least 18 months before concerts and other stage performances return to something resembling normalcy. Live Nation, AEG’s primary competitor, has yet to take any action to refund fans. The email from Elevate (support@FestivalTicketing.com) states, "We have received notification that you are requesting a refund on your Coachella 2020 order that was sold via Lyte" meaning (2) of the (5) items purchased will be refunded because only (2) items were sold via Lyte. If you booked through Coachella directly (not StubHub), you can call their line at (855) 771-3667. The difference is that they've already offered refunds to those who have wanted/needed it. Announcements have been made but, a plan of action has not been put into play quite yet. Instead, it began offering vouchers worth 120% of the original purchase price—a reversal of its usual refund policy. #: 800-334-7525. Where is our Fan Back guarantee? Re: How do I get a refund for my Coachella tickets purchased on Stubhub? Once we have clear actionable next steps, we will be sure to notify our fans via email! Electric Forest. Doesn’t seem fair that if I cancel, I have to pay Stubhub money, and the person who bought my useless tickets has to wait to sell to another party to make money, or wait until 2022 to use them. I’m sure the person who bought my tickets a year ago would love their money back too. Theater & Comedy. Now my tickets get stuck somewhere in the States, because my Hotel also got canceled and I have no where to send them to. In the U.S., StubHub balked, except where legally prevented from doing so. Instead you get a coupon for a future event. They painlessly refunded me for the tickets I've had since 2019. Now we hear from you than a plan of action has not been made yet at Stubhub? I had two additional tickets from Festticket and they offered me a refund immediately. The cancellation of Glastonbury and Coachella have cast doubt over the return of festivals to the northern hemisphere in 2021. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. ... Stubhub offered to refund my money as credit to be used on future tickets on their site. Coachella has agreed to offer a refund to those who bought the tickets, and have waived their right to require people to buy new tickets for 2021. Prices are set by sellers and may be above face value. Coachella If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. The difference is that they've already offered refunds to those who have wanted/needed it. Once we have clear actionable next steps, we will be sure to notify our fans via email! The U.S. Even though Coachella themselves offer refunds for their tickets StubHub decided not to offer one. Google has many special features to help you find exactly what you're looking for. Anschutz Entertainment Group (AEG), the company behind ticketing platform AXS and many music festivals like Coachella, Stagecoach, and Hangout Fest, as well as Las Vegas residencies at Caesars Palace's Colosseum, will also issue an automatic refund for canceled events. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, … Stubhub has not offered this courtesy. When the event was canceled, it took several phone calls to get my refund, so make sure to stay on top of it! Coachella later decided to scrap its 2020 event entirely and is now offering a refund or ticket exchange for 2021. Stubhub is waiting for Coachella to announce the 2022 event so you can say it has been rescheduled instead? Re: How do I get a refund for my Coachella tickets purchased on Stubhub? When I go to My Orders, I still see that tickets are “on their way”!! All tickets-holders to Coachella should receive an email containing a unique link with details on how to request a refund. Coachella Tickets Refunds. • StubHub: The ticket reseller said it will provide full refunds, including fees, for canceled events. Ultimately, it comes down to whether or not the current tickets will be honored for the future date. If you have multiple orders, you must request a refund for each order. I will never be using Stubhub again, and have made sure to tell everyone I know about this ridiculous situation. However, all (5) of the aforementioned items were refunded. @Cyberjuju We are truly sorry for the delay. 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